We consider dynamic pricing with many products under an evolving but low-dimensional demand model.

Consumer applications provide ample opportunities to surface and communicate various forms of content to users. From promotional campaigns for new features or subscriptions, to evergreen nudges for engagement, or personalised recommendations; across e-mails, push notifications, and in-app surfaces. The conventional approach to orchestration for communication relies heavily on labour-intensive manual marketer work, and inhibits effective personalisation of content, timing, frequency, and copy-writing. We formulate this task under a sequential decision-making framework, where we aim to optimise a modular decision-making policy that maximises incremental engagement for any funnel event. Our approach leverages a Difference-in-Differences design for Individual Treatment Effect estimation, and Thompson sampling to balance the explore-exploit trade-off. We present results from a multi-service application, where our methodology has resulted in significant increases to a variety of goal events across several product features, and is currently deployed across 150 million users.

The goal of conversational product search (CPS) is to develop an intelligent, chat-based shopping assistant that can directly interact with customers to understand shopping intents, ask clarification questions, and find relevant products. However, training such assistants is hindered mainly due to the lack of reliable and large-scale datasets. Prior human-annotated CPS datasets are extremely small in size and lack integration with real-world product search systems. We propose a novel approach, TRACER, which leverages large language models (LLMs) to generate realistic and natural conversations for different shopping domains. TRACER's novelty lies in grounding the generation to dialogue plans, which are product search trajectories predicted from a decision tree model, that guarantees relevant product discovery in the shortest number of search conditions. We also release the first target-oriented CPS dataset Wizard of Shopping (WoS), containing highly natural and coherent conversations (3.6k) from three shopping domains. Finally, we demonstrate the quality and effectiveness of WoS via human evaluations and downstream tasks.

E-commerce click-stream data and product catalogs offer critical user behavior insights and product knowledge. This paper propose a multi-modal transformer termed as PINCER, that leverages the above data sources to transform initial user queries into pseudo-product representations. By tapping into these external data sources, our model can infer users' potential purchase intent from their limited queries and capture query relevant product features. We demonstrate our model's superior performance over state-of-the-art alternatives on e-commerce online retrieval in both controlled and real-world experiments. Our ablation studies confirm that the proposed transformer architecture and integrated learning strategies enable the mining of key data sources to infer purchase intent, extract product features, and enhance the transformation pipeline from queries to more accurate pseudo-product representations.

This study analyzes 13,218 product reviews from JD.com, covering four categories: mobile phones, computers, cosmetics, and food. A novel method for feature label extraction is proposed by integrating dependency parsing and sentiment polarity analysis. The proposed method addresses the challenges of low robustness in existing extraction algorithms and significantly enhances extraction accuracy. Experimental results show that the method achieves an accuracy of 0.7, with recall and F-score both stabilizing at 0.8, demonstrating its effectiveness. However, challenges such as dependence on matching dictionaries and the limited scope of extracted feature tags require further investigation in future research.

Knowledge Editing (KE) aims to correct and update factual information in Large Language Models (LLMs) to ensure accuracy and relevance without computationally expensive fine-tuning. Though it has been proven effective in several domains, limited work has focused on its application within the e-commerce sector. However, there are naturally occurring scenarios that make KE necessary in this domain, such as the timely updating of product features and trending purchase intentions by customers, which necessitate further exploration. In this paper, we pioneer the application of KE in the e-commerce domain by presenting ECOMEDIT, an automated e-commerce knowledge editing framework tailored for e-commerce-related knowledge and tasks. Our framework leverages more powerful LLMs as judges to enable automatic knowledge conflict detection and incorporates conceptualization to enhance the semantic coverage of the knowledge to be edited. Through extensive experiments, we demonstrate the effectiveness of ECOMEDIT in improving LLMs' understanding of product descriptions and purchase intentions. We also show that LLMs, after our editing, can achieve stronger performance on downstream e-commerce tasks.

Online customer data provides valuable information for product design and marketing research, as it can reveal the preferences of customers. However, analyzing these data using artificial intelligence (AI) for data-driven design is a challenging task due to potential concealed patterns. Moreover, in these research areas, most studies are only limited to finding customers' needs. In this study, we propose a game theory machine learning (ML) method that extracts comprehensive design implications for product development. The method first uses a genetic algorithm to select, rank, and combine product features that can maximize customer satisfaction based on online ratings. Then, we use SHAP (SHapley Additive exPlanations), a game theory method that assigns a value to each feature based on its contribution to the prediction, to provide a guideline for assessing the importance of each feature for the total satisfaction. We apply our method to a real-world dataset of laptops from Kaggle, and derive design implications based on the results. Our approach tackles a major challenge in the field of multi-criteria decision making and can help product designers and marketers, to understand customer preferences better with less data and effort. The proposed method outperforms benchmark methods in terms of relevant performance metrics.

Discrete-choice models are used in economics, marketing and revenue management to predict customer purchase probabilities, say as a function of prices and other features of the offered assortment. While they have been shown to be expressive, capturing customer heterogeneity and behaviour, they are also hard to estimate, often based on many unobservables like utilities; and moreover, they still fail to capture many salient features of customer behaviour. A natural question then, given their success in other contexts, is if neural networks can eliminate the necessity of carefully building a context-dependent customer behaviour model and hand-coding and tuning the estimation. It is unclear however how one would incorporate assortment effects into such a neural network, and also how one would optimize the assortment with such a black-box generative model of choice probabilities. In this paper we investigate first whether a single neural network architecture can predict purchase probabilities for datasets from various contexts and generated under various models and assumptions. Next, we develop an assortment optimization formulation that is solvable by off-the-shelf integer programming solvers. We compare against a variety of benchmark discrete-choice models on simulated as well as real-world datasets, developing training tricks along the way to make the neural network prediction and subsequent optimization robust and comparable in performance to the alternates.

When searching for products, the opinions of others play an important role in making informed decisions. Subjective experiences about a product can be a valuable source of information. This is also true in sales conversations, where a customer and a sales assistant exchange facts and opinions about products. However, training an AI for such conversations is complicated by the fact that language models do not possess authentic opinions for their lack of real-world experience. We address this problem by leveraging product reviews as a rich source of product opinions to ground conversational AI in true subjective narratives. With OpinionConv, we develop the first conversational AI for simulating sales conversations. To validate the generated conversations, we conduct several user studies showing that the generated opinions are perceived as realistic. Our assessors also confirm the importance of opinions as an informative basis for decision-making.

Recent advancements in the field of large language models have made it possible to use language models for advanced reasoning. In this paper we leverage this ability for designing complex project plans based only on knowing the current state and the desired state. Two approaches are demonstrated - a scrum based approach and a shortcut plan approach. The scrum based approach executes an automated process of requirements gathering, user story mapping, feature identification, task decomposition and finally generates questions and search terms for seeking out domain specific information to assist with task completion. The shortcut approach looks at most recent snapshot of the current and desired state and generates the next most reasonable task to do in order to get to the desired state as quickly as possible. In this paper we automate everything using a novel concept of "Language Programs". These are programs written in natural language designed to process input data through the language model. Guidance language is used for all LLM programs. All demo source code for this paper is available at https://github.com/autoscrum/autoscrum